Business-Driven 365

A blog full of actionable ideas for quickly transforming your business with Microsoft 365.

Help Desk Process - A Simple SharePoint Solution for Emailed Support Requests

The Situation

At one point during my career, I was the only SharePoint support person for more than 5,000 employees and contractors, about 90 locations, and more than 300 SharePoint sites. What compounded the difficulty of this situation was the fact that I also had to serve as developer,...

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