Why Traditional Teams Training Fails—and What to Do Instead

Since Microsoft Teams launched in 2017, many organizations have struggled to use it effectively. With the rise of Copilot AI, the need for a well-organized Teams environment has become even more urgent. Without structure, Copilot can’t deliver its full potential—because like your employees, it can’t thrive in a cluttered workspace.

Traditional training methods aren’t solving the problem. Teaching users where to click and what menus to explore is no longer enough. Today’s apps are intuitive. Success with Teams depends more on mindset and culture than on technical instruction.

At County Quest Consulting, we’ve found that organizations thrive when they shift their focus from training to orientation. Helping employees understand the purpose and philosophy behind Teams leads to better adoption and long-term success.

To embed Teams into daily operations, leaders must follow four essential steps. First, customize the Teams site to match the workgroup’s processes. Second, orient the team to its purpose and functionality. Third, clearly communicate expectations for usage. And fourth, model the behavior consistently.

When these steps are executed well, employees naturally adopt the platform. Most users are already adept at navigating personal apps, and with the right orientation, they’ll adapt quickly. For those who need extra support, targeted one-on-one assistance is more effective than exhaustive group training.

To help organizations implement this approach, our OMG System’s “Organize” module offers a guided process for customizing Teams sites. It includes a ready-to-use orientation video and a manager’s guide to lead your team through the transition.

You can learn more at countyquest.com and even book a complimentary one-hour consulting session. In that hour, we'll focus on helping you improve your business—not upselling to paid services.